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Dear Customer,   

Microsoft issued a further update on this global Microsoft 365 platform incident (references EX1550543 and MO1550821) at 09:24 UTC | 11:24 CAT | 12:24 EAT on Friday, 13 November 2026. 

This remains a Microsoft platform issue, not a fault on your network or devices.   

Latest from Microsoft :
1. Microsoft is seeing early signs of stabilization and improved capacity as recovery actions continue, but capacity has not yet returned to normal levels and service health remains variable.   

2.Microsoft is cycling affected infrastructure through traffic drain, restart and staged return to service, and is evaluating further options to speed up recovery.   

3.To help protect delayed email, Microsoft has extended the email timeout window to 48 hours, so delayed messages should still be delivered as service recovers.   
4. Microsoft is still not aware of any malicious activity causing this incident.   

Outlook and Exchange Online mailbox access, and email delivery, may still be affected, along with some services that depend on Exchange Online. Teams calls, meetings and chat, and files stored directly in SharePoint Online, remain functional.